Last Updated: 27 May 2026
Privacy Policy
This Privacy Policy describes how Kernersville Locksmiths ("we," "us," or "our") collects, uses, and shares your personal information when you use our services, visit our website, or interact with us. Kernersville Locksmiths is committed to protecting your privacy and ensuring transparency regarding the information we handle.
1. Information We Collect
Kernersville Locksmiths collects various types of information to provide our professional locksmith services effectively and to improve your experience.
a. Personal Information You Provide to Us: We collect personal information that you voluntarily provide when you: * Contact us: Via phone calls, email (support@kernersvillelocksmiths.com), or contact forms on our website. This may include your name, phone number, email address, and specific details about your locksmith needs or inquiries. * Request or receive services: When you request a locksmith service, we collect information necessary to dispatch a technician to your location, such as your name, service address (134 S Main St, Kernersville, NC 27284 or other locations you provide), phone number, email address, and details about the lock or security issue you are experiencing (e.g., "locked out," "key broken," "new lock installation"). * Make payments: When you pay for our services, we collect payment information, such as credit card details, which are securely processed by our third-party payment processors. Kernersville Locksmiths does not store full payment card details on its servers. * Communicate with us: Any other information you provide during general communications.
b. Non-Personal Information Collected Automatically: When you visit our website, we may automatically collect certain non-personal information about your device and browsing activity through cookies and similar technologies: * Device and Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our website, and access times. * Location Data: General geographical location derived from your IP address.
2. How We Use Your Information
Kernersville Locksmiths uses the information we collect for the following purposes: * To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location in Kernersville, NC, or surrounding areas, provide quotes, and complete requested locksmith services. * To Communicate with You: To respond to your inquiries, provide updates about your service request, send service confirmations, invoices, and other service-related communications. * To Process Payments: To securely process payments for services rendered. * To Improve Our Services: To understand how our website and services are used, gather feedback, and enhance our offerings and customer experience. * For Internal Record Keeping: To maintain records of services provided, billing, and customer interactions. * To Comply with Legal Obligations: To meet any applicable legal, regulatory, or governmental requirements.
3. How We Share Your Information
Kernersville Locksmiths values your privacy and does not sell your personal information. We may share your information in the following limited circumstances: * With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, analytics providers (e.g., Google Analytics), and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them. * With Our Technicians: We share necessary personal information (e.g., name, service address, contact number, nature of the locksmith issue) with our employed or contracted locksmith technicians to enable them to perform the requested services. * For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes (e.g., a subpoena or court order), protect the rights or property of Kernersville Locksmiths, or protect the safety of our customers or the public. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Protection and Security
Kernersville Locksmiths takes reasonable administrative, technical, and physical measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. We utilize secure servers, encryption for sensitive data transmission (like payment information), and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
Our website and services may integrate with or link to third-party services. * Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors interact with our website to improve its functionality and content. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices by visiting their privacy policy. * Payment Processors: When you make payments, your financial information is handled by secure third-party payment processors. These processors are compliant with industry security standards (e.g., PCI DSS) and have their own privacy policies governing the information they collect. Kernersville Locksmiths does not directly store your full credit card details.
6. Cookies and Tracking Technologies
Kernersville Locksmiths uses cookies and similar tracking technologies to enhance your experience on our website. * What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How We Use Them: We use cookies for: * Essential functionality: To enable core website features. * Analytics: To track website usage and performance (e.g., via Google Analytics) to help us understand how visitors use our site and improve it. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can usually configure your browser to reject all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of our website.
7. Your Privacy Rights
Kernersville Locksmiths aims to comply with applicable US state privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Depending on your state of residence, you may have the following rights regarding your personal information: * Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information that Kernersville Locksmiths has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Kernersville Locksmiths does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information, if applicable. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your identity to ensure the security of your personal information before processing your request.
8. Data Retention
Kernersville Locksmiths retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes retaining service records for warranty purposes, billing information for tax and accounting, and communication records for customer service. When your personal information is no longer needed, we will securely dispose of it.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Kernersville Locksmiths does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will promptly delete such information from our records.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by Kernersville Locksmiths. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
Kernersville Locksmiths may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact Kernersville Locksmiths:
Email: support@kernersvillelocksmiths.com Address: 134 S Main St, Kernersville, NC 27284, USA
